ShareHearth

Child Safety Standards

ShareHearth (“we”, “the Service”) has a zero-tolerance policy toward child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). The protection of children is a non-negotiable priority, and these standards apply to every user, everywhere the Service is available.

1. What is strictly prohibited

The following are absolutely forbidden on ShareHearth and will result in immediate account termination and referral to the authorities:

• Any child sexual abuse material (CSAM), including images, video, text, drawings, or computer-generated depictions of minors.
• Sexualisation of minors, or sharing, requesting, or linking to such content.
• Grooming, enticement, or any attempt to make sexual contact with a minor.
• Child trafficking, sextortion, or the facilitation of any of the above.
• Any other conduct that endangers or exploits a child.

2. How to report a child safety concern

Anyone can report a concern directly inside the app: open the Report menu on any member or post and choose “Report harassment / abuse” (or “Contact support…”), and optionally Block the member. Every report is reviewed by a human moderator.

You can also report a concern at any time by email to [email protected]. Reports may be made anonymously and are treated as urgent.

3. How we respond

• We review reports of CSAE/CSAM as a top priority and act promptly.
• We remove violating content and permanently disable the accounts involved.
• We preserve relevant evidence as required by law.
• We report apparent CSAM to the U.S. National Center for Missing & Exploited Children (NCMEC) and/or to the relevant national and regional authorities in the applicable jurisdiction, in accordance with our legal obligations.

4. Compliance

ShareHearth complies with all applicable child safety laws and reports to the relevant regional and national authorities. We keep these standards under review and update our practices as the law and best practices evolve.

5. Designated point of contact

Our designated point of contact for child safety matters, able to speak to our CSAM prevention and compliance practices, is reachable at [email protected].